Privacy policy:

This Privacy Policy applies to the Macduus website, software and applications and is applicable to all customers, whether they are users of the site via www.macduus.com or users of mobile applications. Any reference to the "Site" or the "Website" is a reference to the Macduus Site, Software and Applications.

The Macduus administration considers respecting the privacy of your information a priority, as we strive to provide an online shopping experience through our website and application /www.macduus.com/ this policy explains the type of information that Macduus will collect and the manner in which your information will be used with us.

Macduus is not responsible for any spoiled or expired product, but rather is responsible for solving any problem between the customer and the store owner because Macduus is a service platform only, linking the store, the delivery employee and the final customer.

The data we collect

It is the information that is provided by you as a user to be able to use all types of our services. This data is collected by our website and app.

The information is name, gender, and date of birth, mobile phone number, e-mail address, region, and city.

Where this data is collected directly by the user, or in the case of data related to the way the site and its application are used, it is collected automatically.

The data included in the user's account is necessary to complete the full delivery of our services. Failure to provide this information may result in failure to fully provide our services.

The site automatically collects the products you visited previously to display them to you later on your home page and while browsing the site.

The purpose of data collection

Verify your identity, perform security, and background checks in order to set up user accounts.

Create/manage user accounts, including providing login identifiers and developing a platform profile.

Provide logistics and warehousing.

Provide users with customer service support respond to inquiries and comments and manage claims or disputes.

Data related to the user is collected to allow us to provide our services from the site and its application, as well as to be able to communicate with the user and confirm requests and deliver them to the requested address.

The collection of this data helps us to communicate with you and to respond to your attempt to place an order or communicate with us, and more secure in verifying your account, such as checking for suspicious activity or violations of our terms.

Linking and facilitating sales and purchases of products or services between sellers and buyers.

If you are a seller, we will ask you to provide details about the goods and products you intend to sell through the platform and details about your sales.

If you are a buyer, we will also ask you to provide details or preferences about products that you may be interested in purchasing.

To facilitate transactions, purchases and payments via the platform, you will be asked to provide certain payment information that may include bank account numbers, billing and delivery information, credit card numbers, expiration dates, security code and tracking information from checks or money orders to facilitate buying and selling as well as settling the purchase price of the products or services that have been dealt with it or purchased through the platform.

Conduct research or statistical analysis in order to improve platform content and layout, and to improve product and service offerings on macduus.com

The collection of this data helps us in determining what future updates to the site and the application will be according to the user experience and detecting the errors mentioned by them and how to improve our services by understanding how to interact with Macduus services and the type of services you prefer from our products.

Remove data

Retaining users’ data is necessary to provide the required service, and if the user wants to remove his account information, he will not be able to enjoy the full services of the Macduus website, knowing that the user has the right to delete his data completely upon an official request via e-mail.

User rights

As a user, you have the right at any time to know when your personal data is stored, and you can refer to your personal account to verify the validity and reliability of this information or to request that it be completed or updated.

Parties who have access to your data

Administrators, store managers, team and partners associated with Macduus can access:

Order information such as what was purchased, when it was purchased, where it should be sent, and customer information such as your name, mailing address, mobile phone number, billing and shipping information.

Our team accesses this information to help complete the requests, in addition to sharing the information with the party that helps us provide your requests and services to you.

In addition to customer service, providers to provide after-sales services and risk control service providers to assess the security of user accounts and transaction risks.

Change the privacy policy

Macduus reserves the right to make changes to this privacy policy at any time by providing a notice to its users on this page. Therefore, we advise users to check this page from time to time, where you can find out about any changes by checking the date of modifications available at the bottom of this page.

Security

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access, loss or destruction of your information. When we collect data through the Site, we store your personal information on a database within a secure online server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them through the use of encryption, such as Secure Sockets Layer (SSL) so it is difficult for a hacker to decrypt your information since we cannot guarantee 100% protection. We strongly advise you not to provide all credit or debit card details when communicating with us electronically and without encryption.

Why should I activate my mobile number?

The process of activating the mobile number is very necessary to maintain your account and so that the representative can also communicate with you before the delivery of the order to determine the delivery date and make sure that you are the same person who requested it.

Endorsement

I hereby declare that I have read and understand the Macduus Privacy Policy. By submitting data to Macduus or its agent(s) or my use of the Macduus website, applications or services, I voluntarily and expressly consent to the collection, sharing, use of, and retention of my data as described in this Privacy Policy.